Maintenance A

Price on request
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We are happy to help you:
Monday - Friday 9:00 a.m. - 17:00 p.m.
German hotline:
+49.371 3371 6890
English hotline:
+49.371 3371 6891
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Product Description

Maintenance A, Second Level Support for 2 Hours

Monthly fee for a Second Level Support Contract. The fee includes technical support according to the list of devices (appendix 1 of the Support Contract) for a maximum of 2 working hours per month.

Our Second Level Support team can obtain administrative access to the agreed and previously defined systems, if desired. A detailed network plan is also a necessary tool for our support staff.

Our Second Level Support team possesses the necessary know-how to document and fix issues as soon as possible and to decide at what point a problem needs to be solved by the Third Level Support.

Alternatively, a guidance document can be developed and delivered to your own support team.

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