Maintenance M, Second Level Support for 20 Hours
Monthly fee for a Second Level Support Contract. The fee includes technical support according to the list of devices (appendix 1 of the Support Contract) for a maximum of 20 working hours per month.
Our Second Level Support team can obtain administrative access to the agreed and previously defined systems, if desired. A detailed network plan is also a necessary tool for our support staff.
Our Second Level Support team possesses the necessary know-how to document and fix issues as soon as possible and to decide at what point a problem needs to be solved by the Third Level Support.
Alternatively, a guidance document can be developed and delivered to your own support team.