Maintenance M
Price on request
This product is a special item. Please contact us to get more information about the article and/or a suitable offer with specifications regarding availability etc.
Hotline and Contact
We are happy to help you:
Monday - Friday 9:00 a.m. - 17:00 p.m.
German hotline:
+49.371 3371 6890
English hotline:
+49.371 3371 6891
Key points at a glance:
Product Description
Maintenance M, Second Level Support for 20 Hours
Monthly fee for a Second Level Support Contract. The fee includes technical support according to the list of devices (appendix 1 of the Support Contract) for a maximum of 20 working hours per month.
Our Second Level Support team can obtain administrative access to the agreed and previously defined systems, if desired. A detailed network plan is also a necessary tool for our support staff.
Our Second Level Support team possesses the necessary know-how to document and fix issues as soon as possible and to decide at what point a problem needs to be solved by the Third Level Support.
Alternatively, a guidance document can be developed and delivered to your own support team.
